Identification and Communication with Stakeholders
Taishin adopts the stakeholder engagement approach recommended by AA1000SES: 2015, and uses quantitative data of "dependency, responsibility, influence, diverse perspective and tension", which identified 7 types of stakeholders whom are significance to Taishin. We've evaluated each stakeholder's degree of influence on Taishin as weightage reference while prioritizing the topic rankings and report to the board of directors at least once a year on the communication with stakeholders during the year. In order to learn the true voices of our stakeholders, Taishin has not only enabled multiple communication channels, but also engaged stakeholders through departments that worked closest with them. Through monitoring topics that concerned the stakeholders, the stakeholders' feedbacks served as important motives for internal growth.
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Customers
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- Immediately: Customer service hotline/email/fax,branch service opinion forms, VOC platform, website, and banking apps
- Quarterly: Branch service telephone surveys
- Annually: Customer satisfaction and loyalty surveys
- Ad hoc: email, message, App, ATM, events and seminars
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- Corporate Governance and Business Integrity
- Green Operation Management
- Occupational Health and Safety
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Employees
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- Immediately: Employee relation mailbox and phone, HR Representatives
- Quarterly: Taishin Morning Meetings, labor-management meetings
- Annually: Employee opinion surveys for certain divisions
- Biennially: Employee opinion surveys
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- Corporate Governance and Business Integrity
- Green Operation Management
- Remuneration Benefits & Employee Care
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Shareholders / Investors / Rating agencies/ Analysts
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- Immediately: IR email/hotline, website
- Monthly: Market Observation Post System
- Quarterly: Investor seminars, Roadshow/IR Conference
- Annually: Shareholders meeting
- Irregularly : Physical mail and replies
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- Corporate Governance and Business Integrity
- Climate Change Strategy
- Remuneration Benefits & Employee Care
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Competent authorities
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- Immediately: Phone, e-mail or physical mail and reply
- Ad hoc: Policy seminars and conferences, Supervision and inspection exercises
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- Risk Management and Internal Control
- Green Operation Management
- Labor-Management Relations
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Suppliers
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- Immediately (contract renewed or newly): Supplier Commitment Statement
- Annually: human rights risk questionnaire and education, Supplier self-assessment questionnaire
- Ad hoc: business seminars, price negotiation meetings
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- Corporate Governance and Business Integrity
- Green Operation Management
- Human Rights and Gender Equality
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Community
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- Twice a week: Friday Noon Concerts
- Monthly: e-newsletter fo Taishin Charity Foundation
- Annually: Christmas/ Lunar new year festivals, Taishin Aart Award, Power of Love campaign
- Ad hoc: community investment seminars, financial education camps, Taishin Volunteer events, activities related to charity/ arts/ sports/ academic etc.
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- Information and Transaction
Security - Green Operation Management
- Financial Inclusion
- Information and Transaction
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Media
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- Immediately: Press conference, seminar, press release and spokesperson policy
- Ad hoc: Media gathering
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- Corporate Governance and Business Integrity
- Green Operation Management
- Remuneration Benefits & Employee Care
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