Identification and Communication with Stakeholders
Taishin adopts the stakeholder engagement approach recommended by AA1000SES:2015, and uses quantitative data of "dependency, responsibility, influence, diverse perspective and tension", which identified 7 types of stakeholders whom are significance to Taishin. We've evaluated each stakeholder's degree of influence on Taishin as weightage reference while prioritizing the topic rankings. In order to learn the true voices of our stakeholders, Taishin has not only enabled multiple communication channels, but also engaged stakeholders through departments that worked closest with them. Through monitoring topics that concerned the stakeholders, the stakeholders' feedbacks served as important motives for internal growth. The communication with stakeholders is reported to the Board of Directors every year.
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Customers
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- Immediately: Customer service hotline/email/fax,branch service opinion forms, VOC platform, website, and banking apps
- Quarterly: Branch service telephone surveys
- Annually: Customer satisfaction and loyalty surveys
- Ad hoc: email, message, App, ATM, events and seminars
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- Information and Transaction Security
- Privacy Protection
- Business Integrity
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Employees
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- Immediately: Employee relation mailbox and phone, HR Representatives
- Quarterly: Taishin Morning Meetings, labor-management meetings
- Annually: Employee opinion surveys for certain divisions
- Biennially: Employee opinion surveys
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- Remuneration, Benefits & Employee Care
- Labor-Management Relations
- Occupational Health and Safety
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Shareholders / Investors / Rating agencies/ Analysts
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- Immediately: IR email/hotline, website
- Monthly: Market Observation Post System
- Quarterly: Analyst meetings
- Annually: Shareholders meeting
- Irregularly : Roadshows/Investor Conferences, Physical mail and replies
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- Business Performance
- Information and Transaction Security
- Risk Management and Internal Control
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Competent authorities
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- Immediately: Phone, e-mail or physical mail and reply
- Ad hoc: Policy seminars and conferences, Supervision and inspection exercises
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- Corporate Governance
- Business Integrity
- Risk Management and Internal Control
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Suppliers
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- Immediately (contract renewed or newly): Supplier Commitment Statement
- Annually: human rights risk questionnaire and education, Supplier self-assessment questionnaire
- Ad hoc: business seminars, price negotiation meetings
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- Business Integrity
- Business Performance
- Sustainable Supplier Management
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Community
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- Twice a week: Friday Noon Concerts
- Monthly: e-newsletter fo Taishin Charity Foundation
- Annually: Christmas/ Lunar new year festivals, Taishin Aart Award, Power of Love campaign
- Ad hoc: community investment seminars, financial education camps, Taishin Volunteer events, activities related to charity/ arts/ sports/ academic etc.
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- Social Involvement
- Business Integrity
- FinTech/ Digital Innovation
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Media
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- Immediately: Press conference, seminar, press release and spokesperson policy
- Ad hoc: Media gatherin
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- FinTech/ Digital Innovation
- Talent Development
- Business Performance
