台新金控

Superior Service
Superior Service

FinTech/ Digital Innovation

Promoting FinTech

In this era of FinTech, Taishin remains founded on the core values of Bank 4.0 and remains focused on customer needs. Bearing in mind the nature of various types of financial services, we develop innovative services and optimize processes through new technologies to provide more considerate services attuned to customers’ actual needs. We integrate convenient customer service experiences into daily life through immediate and responsive financial services enabled by FinTech.

Taishin promotes the integration of finance and technology in the following five aspects

  • 1.Customer Experience

    Providing the best customer-centric digital service experience

  • 2.Operational Synergy

    Using Digital Technology to Improve Operational Synergy

  • 3.Technological Development

    Stay abreast with digital trends and develop innovative financial services

  • 4.Cross-industry Alliances

    Expand cross-industry alliances into customers’ lives and establish new business models

  • 5.Digital Capabilities

    Build digital capabilities and continue to innovate in the digital finance field

Digital Innovation

Our research and development and launch of innovative products cover mobile banking, new payments, wealth management, credit cards, loans, and wholesale banking. We have also successfully launched the Richart Digital Bank as a first in the industry. Taishin Bank has an outstanding performance in the field of digital financial innovation. In terms of cross-industry collaboration in 2020, we worked with AMIS Technologies Co., Ltd. and became the first bank in Taiwan to reduce blockchain payment time to 1 second in real transactions. We also worked with the National Development Council in the MyData pilot program for people to directly authorize the use of information in MyData to apply for financial services such as credit card applications, credit loans, vehicle loans, and mortgage on Taishin Bank's website. Furthermore, we launched "Richart Life app" in August, 2020. Offering variety of online services, discounts, and management of coupons, vouchers and coffee pre-order through Taishin Bank's business partners including department stores, convenience stores, taxi calling, video and meal ordering platforms. Engaging users with more instantaneous, flexible and practical points gain and burn scenarios through our cooperation with convenience stores. In terms of small and medium enterprises, Taishin became first bank to launch the "instant insurance application" business with the Small and Medium Enterprise Credit Guarantee Fund of Taiwan in 2020. It uses API connection technologies to provide new automatic services for SME loans. The application won the "Best API Initiative, Application or Program" in the Asia Pacific Transaction Finance Awards of the international institution Asian Banker, and the "Bronze Medal for Best Management Innovation" in the Future Commerce Awards of Business Next.

Digital Innovation in Multiple Scenarios

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