Sustainability Performance and SDGs
Corporations are created to respond to society's needs and to serve society. At Taishin, we hold ourselves accountable of contributing and serving the society. Including corporate governance, supplier management, employee care, social participation, charity, and emergency aid, Taishin FHC advocates the more detailed requirements on all aspects of corporate responsibilities. We shall continue to strive towards to sustainable management based on our core brand spirit, "Devotion", and implement sound corporate governance practice to assure employees a happy work environment and offer customers the best financial services. Furthermore, we will invite suppliers to join our sustainability efforts and provide care to those who need it the most. Taishin is committed to constantly respond to global changes and trends, and maintain its growth in balance with the economy, community and environment, thereby fulfill the vision of sharing and prosperous society.
Sustainable Governance
strengthening the functions of the board of directors and functional committees
- The results of Taishin FHC's Board and functional committee performance evaluation were "exceeded target"
- The board of directors has held 14 meetings in 2022, with an average attendance rate of 100%
Improving risk control and legal compliance systems
- 1,550 risk management proposals were filed in 2022, a 29.6% increase from the previous year
- The unit legal compliance evaluation qualification rate was 100%
- A total of 31,254 personnel participated in trainings on ethical corporate management or related topics, accumulating 46,241 hours of training, successfully reaching a training completion rate and coverage rate of 100% of the workforce.
- Zero system hacks that impacted operations
Strengthening supplier sustainable management and building a sustainable supply chain
- 258 suppliers completed 100% human rights risk review and 100% training
- The supplier conference has been held for four consecutive years. In 2022, Taishin adopted "From Zero to Hero: Conscientiousness and Sustainability for Net Zero Emissions" as the theme of the supplier conference to discuss how companies respond to net zero emissions and share Taishin's energy conservation measures for the net zero target
Economic Prosperity
Expanding fintech and integrating digital banking services into everyday life
- Promoted cross-industry alliances, integrated a point-based economy and connected customers' everyday life
- In 2022, a total of 100,132 merchants became part of Taishin Pay's partner channels, with members increasing by 24% and transaction volume growing by 405%
Realizing financial inclusion and facilitating the access of disadvantaged groups to financial services
- Taishin was the first to introduce the ATM International Remittance service, offering 24/7 international remittance services through Taishin ATMs, which have an operating interface available in seven languages, thus solving migrant workers' pain point
- Promoted shared QR codes, and assisted more than 15,156 small- and medium-sized merchants to introduce mobile payment by the end of 2022
- Integrated financial services into everyday life by launching the Richart Life app, which can now also be used by non-Taishin customers, achieving financial inclusion
Green Environment
Promoting green finance and expanding our corporate influence
- Compliance with the "Principles for Responsible Investment (PRI) and the "Principles for Responsible Banking (PRB)
- Established the "Environmental and Social Risk Management Guidelines for Sectors"
- Conducted ESG risk assessments on 100% of all trading activities and financial products using the Green Finance Assessment Worksheet
- Teamed up with DOMI Earth to promote the use of digital statements for credit card customers. By the end of 2022, more than 1.35 million cardholders have been called upon to switch to digital statements, lighting up nearly 510 energy-deficient households in Taiwan
- Undertook 2,745 credit extension cases for the green energy and environmental protection industries, which amounted to NT$88.817 billion
Actively formulating climate change response measures
- Committed to achieving Science based target (SBT) to further manage and adapt to climate-related risks
- Joined the Taiwan Alliance for Net Zero Emission, and committed to using 100% renewable energy by 2030 and achieving Net Zero by 2050
- Implemented TCFD assessments for risk analysis, and signed the Carbon Disclosure Project (CDP) as an institutional investor
Improving environmental protection performance
- Promote paperless operations and reduced annual paper consumption by 14,132,941 pieces of paper
- Green procurement reached NT$95,462,474, a 30.69% increase when compared with 2021 (base year)
- Promoted the procurement of electric scooters, accumulating 16,000 scooters by the end of 2022, bringing in a total of more than NT$1,200 million in transaction volume
Inclusive Society
Establishing our employer brand and cultivating talents
- In 2022, the Early Win workplace experience program had 490 participants, and 96 interns transferred to full-time positions
- Signed industry-academia cooperation projects with 80 colleges and universities, strengthening employer brand
- Full implementation of the successor development plan
Offering competitive remuneration and welfare packages
- Selected as a constituent stock of the "Taiwan High Compensation 100 Index" for 9 consecutive years
- The 80% overall employee commitment
Emphasizing workers' occupational health and safety rules
- Implemented employee care, promoted disease prevention, and received the Bronze Award for Epidemic Prevention by the Centers for Disease Control, Ministry of Health and Welfare in 2022
- Promoted the ISO 45001 Safety and Health Management System certification
- Total training hours of occupational health and safety courses reached 17,118 hours, with a completion rate of 100%
- There were no major occupational hazards (deaths/disabilities) in 2022
Implementing a gender-equal workplace
- Overall female personnel accounted for 60% of the workforce, with female supervisors making up 48% of the total number of supervisors
- Provided maternity protection related-benefits, with a parent retention rate of 76.7%
Helping non-profit organizations (including disadvantaged groups)
- A total of 178 social welfare groups benefited from the charity fund in 2022
- A total of 140 companies were invited to participate in the Strength of Love activities in 2022
- A total of 94 companies participated in the social welfare group support courses in 2022
