Taishin FHC Corporate Social Responsibility Report 2019

CONTENTS	II
Message from the Chairman	1
Message from the President	2
About Taishin	3
Product and Service	4
Value Chain and Value Creation	5
Sustainability Performance and SDGs	6
Sustainability Impact Valuation	7
Risk and Opportunity Analysis	9
Awards & Honors	10
Sustainable Development	11
CSR Committee Operations	12
CSR Milestone	12
Sustainability Topic Analysis	13
Sustainability Topic Management	15
I.Sustainable Governance	20
1-1 Corporate Governance	21
1-2 Business Integrity	25
1-3 Risk Management and Internal Control	28
1-4 Anti-money Laundering and Countering the Financing of Terrorism(AML/CFT)	35
1-5 Information and Transaction Security	37
1-6 Business Continuity and Technology Risk Management	40
1-7 Business Performance	43
II.Superior Service	46
2-1 Customer Relationship Management	47
2-2 Privacy Protection	52
2-3 FinTech/ Digital Innovation	54
III.Sustainable Finance	60
3-1 Strategies for Responding to Climate Change	61
3-2 Business Development for Sustainable Finance	64
3-3 Financial Inclusion	70
IV.Friendly Workplace	74
4-1 Talent Development	75
4-2 Remuneration, Benefits & Employee Care	82
4-3 Labor-Management Relations	87
4-4 Human Rights and Gender Equality	89
4-5 Occupational Health and Safety	92
V.Green Operation	97
5-1 Green Operation Management	98
5-2 Sustainable Supplier Management	102
VI.Social Impacts	106
6-1 Social Involvement	107
Stakeholder Engagement	126
Step 1: Identification and Communication with Stakeholders	127
Step 2: Materiality Analysis	129
Step 3: Disclosure of Management Approach and Management Mechanism	129
Response to Specific Issues	130
Appendix	133
Report Summary	133
GRI Standards	134
GRI Financial Services Sector Supplement	137
Rules Governing the Preparation and Filing of Corporate Social Responsibility Reports by TWSE Listed Companies	137
ISO26000 Index	137
Report Assurance Statement	138

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