Taishin FHC Corporate Social Responsibility Report 2019

6 About Taishin 0 86.5 % of Retail Banking Customer Satisfaction 87 % of Securities Customer Satisfaction 100 % pass rate of department compliance assessment 100 % attendance rate of Risk Management Committee members. 100 % resolved within timeframe for banking customers' complaints. 100 % completion rate of personal information protection education. No system hacking incident causing operation impacts. No leakage case of personal information. At least 15 hours of external professional training for the Information Security department. Introduce new form of payment for stores and shops in remote areas Support new industries with funding. Use various banking services, digital finance and insurance products to help specific vulnerable groups. 100 % completion rate of AML/CFT training. Rated as “Above Target” in the internal evaluation of the Board of Directors and its functional committees. 95.60 % of Board of Directors meetings average attendance rate. Build a cross-industry alliance to create win-win business opportunities. Digital transformation to optimize new-type of financial services. 16,253 hours of employee volunteering service 444 welfare organizations participated in capacity building workshops hosted by Taishin. Improvement of the health management of high-risk groups 9,261.5 training hours were completed with 100 % completion rate. Adoption of ISO 45001 Occupational Safety Management System Certification. No case of major occupational incidents resulting in fatalities or caused disabilities. 2.1 million visits of ARTalks webpages. More than TWD 230 million invested in Taishin Arts Award and associated activities. Enhance reputation as an employer. 100 % project implementation rate for Succession Development Program. No case of discrimination or sexual harassment. To be selected in TWSE's "Taiwan High Compensation 100 Index" for 6 consecutive years. Attention to voices of stakeholders Labor rights protection and workplace safety promotion Sustainable Governance Economic Prosperity Inclusive Society Green Environment Establishment of the robust risk control and compliance system Establishment of a strict AML/CFT system Protection of customer rights and providing superior services Strengthen information security and personal information Ease of access to financial services for vulnerable groups Enhance functionality of the board of directors and functional committees Develop FinTech and build a digital financial environment Help charity groups Attention to employees' health and improvement of their health knowledge Promote Taiwan's contemporary art creation and development Enhance reputation as an employer and talent development Create a working environment of integrity and equality Offering competitive compensation package Sustainability Performance and SDGs 100 % of cases that implement ESG risks and TCFD sensitive- industry inspections in accordance with Green Finance Principles. 83.7 % of the project financing pass rate evaluated in accordance with the Equator Principles. Promote sustainable finance business to expand our influence Reduction of Scope 1 and Scope 2 greenhouse gas emissions year by year. TCFD Implementation. Strategies for Responding to Climate Change 100 % signing rate of Supplier Commitment Statement. 100 % tier 1 major suppliers passed document review. Expanded the self-assessment questionnaire for suppliers from the Tier1 major suppliers to the Tier2 ones. Strengthen supplier sustainability commitment and audit