Taishin FHC Corporate Social Responsibility Report 2019

5 About Taishin 0 EPS = TWD 1.19 Consolidated revenue =TWD 37,209 million Capital adequacy ratio = 118.91 % Patent acquisition in = 19 Staff training hours= 657,877 Financial license subsidy amount= TWD 2,990,605 Customer satisfaction of retail banking customers= 86.5 % Volunteering servicing hours = 16,253 Social engagement amount = 295,995,810 Total employees= 9,675 Females in management positions= 47 % Employee benefits=TWD 13,987million Service locations= 139 Number of ATM= 3,665 Expand cross-industry alliance Total number of assessments using the“Green Finance Assessment Worksheet” or similar methods= 7,016 Number of green energy and environmental friendly industry =TWD 90.31 billion Green purchases amount=TWD 50,044,981 Accountability to "stakeholders" is what enables a company to maximize its value in the society. By making strategic allocation and use of capital, Taishin aims to maximize utilization of our capital and create long-term, sustainable values for all stakeholders. We properly allocated our six capitals (including financial, manufactured, intellectual, human, social and relationship, and natural) under our overall strategy, and through our business model we achieved results that contribute to the United Nations’ Sustainable Development Goals (SDGs). For more details, please refer t o “Sustainability Performance and SDGs.” Vision Mission Core Value (ICIC) Sustainable Strategy Integrity Commitment Innovation Collaboration Sustainable Governance Economic Prosperity Green Environment Inclusive Society Capital Input Operating Model Output Financial Intellectual Social and Relationship Human Manufactured Natural To become a consistently growing and trustworthy financial institution, a role model in corporate governance and social responsibilities, a leader in Taiwan's financial industry, and a leading brand in the Chinese-speaking world. Become the financial institution that best satisfies customers' needs by deliver quality service and innovation. Become customers' primary bank by choice and grow with customers. Implement sound corporate governance and fulfill social responsibilities. Value Chain and Value Creation