Taishin FHC Corporate Social Responsibility Report 2019

001 Message from the Chairman 002 Message from the President Sustainable Governance 021 1-1 Corporate Governance 025 1-2 Business Integrity 028 1-3 Risk Management and Internal Control 035 1-4 Anti-money Laundering and Countering the Financing of Terrorism(AML/CFT) 037 1-5 Information and Transaction Security 040 1-6 Business Continuity and Technology Risk Management 043 1-7 Business Performance Superior Service 047 2-1 Customer Relationship Management 052 2-2 Privacy Protection 054 2-3 FinTech/ Digital Innovation Sustainable Finance 061 3-1 Strategies for Responding to Climate Change 064 3-2 Business Development for Sustainable Finance 070 3-3 Financial Inclusion Friendly Workplace 075 4-1 Talent Development 082 4-2 Remuneration, Benefits & Employee Care 087 4-3 Labor-Management Relations 089 4-4 Human Rights and Gender Equality 092 4-5 Occupational Health and Safety Green Operation 098 5-1 Green Operation Management 102 5-2 Sustainable Supplier Management Social Impacts 107 6-1 Social Involvement Stakeholder Engagement 127 Step 1: Identification and Communication with Stakeholders 129 Step 2: Materiality Analysis 129 Step 3: Disclosure of Management Approach and Management Mechanism 130 Response to Specific Issues Sustainable Development About Taishin 012 CSR Committee Operations 012 CSR Milestone 013 Sustainability Topic Analysis 015 Sustainability Topic Management 004 Product and Service 005 Value Chain and Value Creation 006 Sustainability Performance and SDGs 007 Sustainability Impact Valuation 009 Risk and Opportunity Analysis 010 Awards & Honors 133 Appendix 133 Report Summary 137 GRI Financial Services Sector Supplement 134 GRI Standards ISO26000 Index 137 137 138 Report Assurance Statement Rules Governing the Preparation and Filing of Corporate Social Responsibility Reports by TWSE Listed Companies CONTENTS