Taishin FHC Corporate Social Responsibility Report 2019

15 Sustainable Development Sustainability Topic Management Strategy Sustainability Topics in 2019 Management Approach Indicators and Goals Policy Commitment Action Key Performance Indicator Achievement in 2019 Short-term (1-2 years) Medium-term (2-3 years) Long-term (3-5 years) Sustainable Governance Corporate G overnance Establishment of "Corporate G overnance Principles" and assembly of " A udit Committe e ", "Remuneration Committe e " and "Risk Management Committee. Implement a r obust corporate gov ernance framework, enhance functionality of the boa r d of di rectors and functional committees, p rotect corporate r esponsibilities. P articipate in corporate governance ev aluation and e xecute boa rd per formance assessment, and r egularly re view the r emuneration policy and systems. Corporate g overnance ev aluation ranking Top 5% Maintain ex ceptional per formance Enhance pe r formance of the boa r d of directors and functional committee and create long-term v alue for sha reholders, businesses, customers and emplo yees. Boar d of di rectors per formance v aluation Sco r e 80% or ab ove in internal per formance ev aluations Maintain good per formance in internal and external ev aluations Di rectors attendance rate Maintain ab ov e 90% Maintain ab ov e 90% Business Integrity Establishment of " Ethical Corporate Management Best Practice Principles", "Employee Code of Conduct", " Corporate G ov ernance Principles" and " Corporate Social Responsibility Best Practice Principles." T o hold emplo y ees to the highest integrity v alue and measu re their per formance acco rdingl y. Th r ough implementation of well-designed systems, awa reness programs and training, we hope to establish integrity deep within our corporate cultu r e. "Integrity" has been included as pa r t of the board ' s r egular pe r formance. P revent dishonest behaviors thr ough enhanced training, pr opaganda and supe r vision. Establishment of "P ersonnel R e view Committe e " and di verse communication channels to encourage and p rotect whistleblowers. Integrity course completion rate 100% 100% 100% Risk Management and Internal Cont rol Establishment of "Risk Management P olic y" based on best risk management practices, the Basel Accord and laws of the Republic of China. Imp rov e the quality of risk management effo r ts and ensu re corporate sustainability b y adopting a consolidation and management robust risk identification, assessment, system. E ns u re the e ff ectiveness o f ris k management sys tem b y adopting the three lines of de f ense that is cur r ently regarded as the best risk management practice in the world. G r ou p ’ s capital adequacy ratio ≧ 100% ≧ 100% ≧ 100% Depa rtment compliance assessment pass rate 100% 100% 100% Risk Management Committee members' attendance rate Abov e 90% Abov e 90% Abov e 90% Anti-mone y Laundering and Countering the Financing of T err orism (AML/ CFT) Establish a “AML and CFT P olic y”, while each relevant subsidia r y company sets relevant e xecution standar ds for its own indust r y oriented b y risk management to implement the prev ention of AML and CFT. In o r der to AML, combat crime, so that fulfill the responsibility of stabilize financial order, promote transparency of financial flows, and strengthen international cooperation, strengthen v arious systems for AML and CFT , enhance emplo yees' awa r eness of AML, uphold the co re v alues of sustainable management Committee" with defined Acquire certification for ISO/IEC international citiz ens. The boa r d of di r ectors of T aishin FHC holds the ultimate authority and r esponsibility in AML and CFT. The boa rd establishes compliance and risk management cultu res and r egularly re views the o rganization ' s AML/CFT practices. And continue to promote r elated education and trainings. AML/CFT education completion rate 100% 100% 100% Information and T ransaction Security Establishment of "Cybersecurity P olic y" and "Taishin Holdings Internet Security Management Guidelines." Assembly of an "Information Security protection goals that r egularly discusses information security- related issues and imp rovement measu r es. P ro vide complete information security protection and create a reliable and trusted envi r onment for banking dev elopment. 27001 ISMS. Gather information on s ecu rit y trends and threat s f rom ar ound the world, and take timely actions to prevent and respond to thr eats while at the same time enfo r ce security measu r es. Hacker attacks that caused operational or business impact No incidence No incidence No incidence Annual hours of external information security education of information security pro f essionals 15 hrs 20 hrs 30 hrs Customer complaints about the leakage of personal or sensitive data due to phishing No case No case No case shareholders' interests and fulfill