Taishin FHC Corporate Social Responsibility Report 2019

137 Appendix GRI Financial Services Sector Supplement ISO26000 Index Rules Governing the Preparation and Filing of Corporate Social Responsibility Reports by TWSE Listed Companies Indicator Version Numberof Disclosure Item Chapter Page Product Portfolio FS1 G4 Policies with specific environmental and social components applied to business lines CSR Committee Operations Governance Framework Strategies for Responding to Climate Change FS5 Interactions with clients/investees/business partners regarding environmental and social risks and opportunities FS2 G4 Procedures for assessing and screening environmental and social risks in business lines Local Communities Product and Service Labeling FS14 G4 Initiatives to improve access to financial services for disadvantaged people FS15 G4 Policies for the fair design and sale of financial products and services FS16 G4 Initiatives to enhance financial literacy by type of beneficiary FS3 G4 Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions FS7 G4 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose FS8 G4 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose FS4 G4 G4 Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines FS6 G4 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/ large) and by sector Content Indicator Chapter Page Article 3-2 Article 4-4 (1) Article 4-4 (2) The content of the corporate social responsibility report should cover the risk assessment of relevant environmental, social and corporate governance, and set relevant performance indicators to manage the major topics identified. The number of full-time employees in non-managerial roles, the average and median salary of full-time employees in non-managerial roles, and the difference from the previous year. Corporate governance of climate-related risks and opportunities, actual and potential climate-related impacts, how to identify, assess and manage climate-related risks, and indicators and targets used to assess and manage climate-related issues. Category Core Subject Chapter Organizational governance Decision-making processes and structures CSR Committee Operations Corporate Governance Human rights Due diligence Human Rights and Gender Equality Sustainable Supplier Management Human rights risk situations Human Rights and Gender Equality Avoidance of complicity Corporate Governance Business Integrity Risk Management and Internal Control Resolving grievances Labor-Management Relations Discrimination and vulnerable groups Human Rights and Gender Equality Civil and political rights Human Rights and Gender Equality Economic, social and cultural rights Human Rights and Gender Equality Fundamental principles and rights at work Human Rights and Gender Equality Labor practices Employment and employment relationships Talent Development Conditions of work and social protection Friendly Workplace Social dialogue Friendly Workplace Health and safety at work Occupational Health and Safety Human development and training in the workplace Talent Development Environment Prevention of pollution Green Operation Sustainable resource use Green Operation Management Climate change mitigation and adaptation Sustainable Finance Green Operation Protection of the environment, biodiversity and restoration of natural habitats Sustainable Finance Green Operation Fair operating practices Anti-corruption Business Integrity Responsible political involvement No political involvement in 2019. Fair competition Business Integrity Promoting social responsibility in the value chain Value Chain and Value Creation Respect for property rights Business Integrity Policy Promoting FinTech Consumer issues Fair marketing, factual and unbiased information and fair contractual practices Customer Relationship Management Protecting consumers' Health and safety Sustainable Finance Sustainable consumption Sustainable Finance Consumer service, support, and complaint and dispute resolution Customer Relationship Management Consumer data protection and privacy Information and Transaction Security Privacy Protection Access to essential services Customer Relationship Management Education and awareness Customer Relationship Management Community involvement Community involvement Social Impacts Education and culture Social Impacts Employment creation and skills development Talent Development Social Involvement Technology development and access FinTech/ Digital Innovation Wealth and income creation Financial Inclusion Social Involvement Health Occupational Health and Safety Social Involvement Social investment Social Impacts Page 12 21 61-63 64-70 64-70 64-70 70-73 70-73 47-51 12 15-19 21 61-63 127-129 75-77 82 28-30 61-63 70-73 70-73 64-70 64-70 70-73 102-103 12 21-25 89-92 102-105 21-25 25-27 28-35 89-92 87-88 75-81 75-96 75-96 92-96 75-81 25-27 25-27 25 54-55 47-51 61-73 61-73 47-51 47-51 47-51 107-125 107-125 107-125 54-59 37-39 52-53 75-81 114-125 70-73 114-125 92-96 114-125 5 98-105 98-102 61-73 98-105 61-73 98-105 89-92 89-92 89-92 89-92 Business Development for Sustainable Finance Business Development for Sustainable Finance Business Development for Sustainable Finance Customer Relationship Management Financial Inclusion Financial Inclusion Financial Inclusion Financial Inclusion Business Development for Sustainable Finance Business Development for Sustainable Finance Financial Inclusion Sustainable Supplier Management CSRCommitteeOperations SustainabilityTopicManagement GovernanceFramework StrategiesforRespondingtoClimateChange StakeholderEngagement StrategiesforRespondingtoClimateChange RiskManagementSystem DiversifiedRecruitment RemunerationPolicy