Taishin FHC Corporate Social Responsibility Report 2019

129 Stakeholder Engagement 45 CSR representatives to conduct the impact survey 7 focus group discussions to survey major concerns Performed a rationality analysis based on the survey results CSR Committee approved 11 material topics For more details of themanagement approach andmechanism, please refer to “Sustainability Topic Management.” Impact Level Concern Level Privacy Protection Supplier Sustainable Management Green Operation Management High High Med. Med. Low Low Sustainable Finance Climate Change Strategy Sustainable Governance Superior Service Friendly Workplace Corresponding Chapters Sustainability Topics Corresponding to GRI Topic Specific Standard Disclosures Materiality Matrix in 2019 Information and Transaction Security Customer Relationship Management AML/CFT Risk Management and Internal Control Business Continuity and Technology Risk Management Business Performance Business Integrity FinTech/ Digital Innovation Corporate Governance Social Involvement Human Rights and Gender Equality Talent Development Occupational Health and Safety Financial Inclusion Labor-Management Relations Remuneration, Benefits & Employee Care 1 3 2 4 Materiality Analysis Step 2 Disclosure of Management Approach and Management Mechanism Step 3 Through the topic collection and benchmarking analysis, Taishin has identified 21 sustainability topic s (please refer to “Sustainability Topics Analysis”for the identifica - tion approach. T o understand the impact of various sustainability topics on the internal operations of Taishin and the external environment, 45 CSR representatives from the business units, subsidiaries and two major foundations evaluated the degree of impact of the chosen sustainability topics on environmental, social, and governance aspects. To understand the major concerned topics of different Taishin stakeholders, 7 focus group sessions were held for various types of stakeholders. The interviewees were representatives of responsible units who engaged deeply with the stakeholders to review the the degree of concern of sustainability topics. 40 representatives participat- ed in these sessions. We placed the outcomes in a matrix, and reviewed 14 international sustainability trends reports and 17 domestic/ international financial industry sustainability topic reports to conduct rationality analysis to reduce knowledge gaps and ensure the rationality of topic ranking results in 2019. In the CSR Committee, 6 executive members and senior management of the relevant CSR teams reviewed and discussed the materiality matrix, and finalized the 11 material topics in 2019. Corporate Governance Business Integrity Risk Management and Internal Control AML/CFT Information and Transaction Security Business Continuity and Technology Risk Management Business Performance Customer Relationship Management FinTech/ Digital Innovation Talent Development Remuneration, Benefits & Employee Care ( 102 ) Governance ( 102 ) Governance, ( 205 ) Anti-corruption, ( 419 ) Socioeconomic Compliance ( 205 ) Anti-corruption, ( 419 ) Socioeconomic Compliance ( 201 ) Economic Performance, ( 401 ) Employment, ( 404 ) Training and Education, ( 406 ) Non-discrimination (201)Economic Performance,(401)Employment, ( 405 ) Diversity and Equal Opportunity ( 416 ) Customer Health and Safety ( 201 ) Economic Performance ( 203 ) Indirect Economic Impacts ( 203 ) Indirect Economic Impacts ( 418 ) Customer Privacy ( 201 ) Economic Performance