Page 7 - Taishin FHC Corporate Social Responsibility Report 2018
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About Taishin 005
Value Chain and Value Creation Model
Taishin's value chain existing customers. In terms of transaction activities, Taishin uses a broad variety of payment,
Contents clearance and settlement systems and modern technologies to satisfy the needs of different
Financial services are constantly changing with new services surfacing due to ongoing
Message from the Chairman globalization. This is why Taishin has placed great emphasis on value chain management and customers.
Message from the President devoted significant attention to the coordination of risk management, equipment, personnel, and
(Chairman of CSR Committee)
R&D resources to properly support supply, production and sales activities. In addition, Taishin
About Taishin has been active in identifying opportunities where it has the potential to develop competitive Risk management
• Company Profile Through implementation of robust management guidelines and procedures, Taishin has
advantages and create values for stakeholders. developed a robust risk management policy to manage market, credit, operational, and
• Value Chain and Value Creation Model liquidity risks that are critical to its operations. The organization also recognizes climate
• Sustainability Impact Valuation Taishin considers risk management to be an important part of the value chain for the financial change and new technology as part of its challenges toward sustainability.
• Analysis of Industry Risk and industry. We have established management practices specifically to address potential impacts Hardware/equipment
Opportunity Taishin operates 131 service locations and has approximately 3,500 ATMs nationwide.
on the value chain and to our operations, which have proven helpful in managing risks and
• Operating Financial Performance
maintaining proper operations to date. Hardware equipment/facility, too, plays a key role in Support Activities Human resource
• Information Transparency Taishin sees its employees as the most important partners toward sustainability, which is why the organization
the financial service industry, and support for the information system is especially critical for has taken the initiative to create a satisfying and safe work environment supported by comprehensive training
• Membership in Associations systems, competitive salaries, open communications and attention to human rights.
• Awards & Honors supporting digital transformation. Meanwhile, human resource remains an important factor in
Technology R&D
Taishin's value chain, and we aim to maintain our advantage by creating a friendly workplace
I. Sustainability Plans
where employees are motivated to grow and earn customers' trust. Lastly, technology R&D Driven by principles of innovation and integrity, Taishin Financial Holdings attempts to address customers' pain
points from a demand perspective and provide more friendly, convenient and intuitive service experience, while
II. Sustainable Governance at the same time improve system stability, efficiency and use of new financial technologies.
represents a major source of Taishin's competitiveness, and success in which not only Margin
III. Superior Service enables the organization to provide better services than its competitors, but would prove Value Activities
IV. Sustainable Finance helpful in business expansion and value creation as well. Resource Operations Product Marketing Transaction
input and R&D output and sales service
V. Friendly Workplace Taishin builds its advantages on top of sound risk management, advanced hardware, elite
• Customer • Specialized • Service • Consultation • Payment
departments
data
service
VI. Green Operation talents and technology, and creates value in every part of its service process from business • Human • Standardization • Investment • Brand • Settlement
• Loan
capital • Outsourcing • Fund management
VII. Social Impacts operation, R&D, product output, marketing and sales, to transactions. Taishin offers a • FinTech • Diverse channels
• Upstream
• Market expansion
comprehensive range of products and services from deposit, loan, credit card to foreign purchase • Sales
VIII. Stakeholder Engagement management
Primary Activities
exchange. We aim not only to provide a strong product line, but also services that have the
Report Summary
potential to create value for our stakeholders. Through marketing and selling activities, Taishin
Appendix explores new customers in new markets while at the same time strengths connection with
