台新金控

Green Operation
Green Operation

Sustainable Supplier Management

Suppliers are our essential partners toward sustainability. Taishin FHC views supply chain management a critical step for enhancing competitiveness, which is why we continue to commit resources into sustainable supplier chain management. By attracting sustainable business partners, we aim to build a resilient supply chain and contribute to a brighter future.

Supplier Management Policies

Management Policies

 

Taishin cooperates with over 400 suppliers every year on projects including software and hardware procurement and building decoration. Besides cost and quality considerations, suppliers' contributions to our corporate social responsibility are also an important point of consideration for selection. To strengthen suppliers' efforts to fulfill their corporate social responsibilities, Taishin FHC is taking a systematic approach and has formulated "Supplier Management Regulations" which include mechanisms such as evaluations and service satisfaction surveys. Suppliers also sign a "commitment statement" to jointlymove forward with sustainable development. The "Supplier Satisfaction Monthly Evaluation Form" is used for audits and annual supplier evaluations. This comprehensive management system helps us move ahead with sustainable development.

Management Methods

 

1.Human Rights Policy

 

To control human rights supervision and improve supplier management, Taishin has designed a supplier human rights risk assessment based on Universal Declaration of Human Rights, UN Guiding Principles on Business and Human Rights, UN Global Compact, ISO 26000, International Labour Organization, Social Accountability 8000, Code of Conduct of Responsible Business Alliance (RBA), and ISO 27001-Information Security System requirements.

 

2.Supplier's Commitments

 

Taishin has included "Supplier Commitment Statement" as part of the contract, which is to be signed whenever a contract is renewed or newly established. The statement outlines suppliers' commitment to issues such as corporate social responsibility, sustainable environment and protection of basic human rights. 100% of new suppliers in 2018 had signed the Supplier Commitment Statement. As of March 2019, 100% of Taishin's suppliers have signed their commitment statement to sustainability. To understand the efforts made by suppliers on related issues, Taishin developed a questionnaire to survey major suppliers on this topic in 2018 and held supplier conference every year to address human rights and environmental protection. We have stepped up publicity on these issues and have built up a model of diversified communication and experience exchange so that we can serve our suppliers to work together for a sustainable future.

Supplier Management Regulations Supplier Maintenance & Management Regulations Supplier Commitment Statement
  • Selection principles:

    • Localization
    • Labor assessment
    • Impact assessment
    • Moral standards
    • Risk management
  • Eligible suppliers have to meet one of the following criteria:

    • Certified for ISO or other quality assurance systems of equivalent nature;
    • Is legally registered;
      ●Having developed sound reputation in the business, is highly willing to accommodate the Bank's needs, and delivers good service quality;
    • Is the designated supplier, given the specifications of the procurement involved;
    • Having produced a sample that passed requirements;
    • Having passed an on-site inspection.
    • Corporate ethics and integrity
    • Risk management
    • Labor and human rights
    • Public welfare and environmental protection
    • Continual implementation
    • Scope of Application

Supplier Risk Assessment

  • Norms

    • Supplier Management Regulations
    • Supplier Maintenance & Management Regulations
    • Supplier Commitment Statement
  • Supplier Satisfaction

    • Assessed on a monthly basis
  • Risk Assessment

    • Supplier self-assessment questionnaire
    • Supplier evaluation
    • Sample review of supplier self-assessment questionnaire
  • Improvement

    • Improments by evaluation results
    • Training & education

Supplier Assessment in 2016-2020

Year A B C D
  • Priority purchase (%)
  • Second priority purchase (%)
  • Purchases can be made, provided that improvements are made (%)
  • No purchase will be made until the supplier improves to Grade C (%)
  • 2016
  • 89
  • 11
  • 0
  • 0
  • 2017
  • 91
  • 9
  • 0
  • 0
  • 2018
  • 80
  • 20
  • 0
  • 0
  • 2019
  • 59.2
  • 40.8
  • 0
  • 0
  • 2020
  • 58.5
  • 40.8
  • 0.7
  • 0

Suppliers Human Rights Risk Assessment

 

We implemented human rights risk assessment on all 298 suppliers in 2020. We use risk assessment survey, past disputes, and methods for handling violations to confirm the risks of suppliers. According to the results of the survey, approximately 10.3% of the suppliers are high-risk suppliers (approximately 5% are Tier 1 suppliers); for major suppliers with high risks, we shall conduct phone interviews and onsite visits based on the mitigation measures for addressing human rights issues of suppliers. We shall also regularly follow up on the improvement status and assess restrictions for future tenders. At the same time, we will continue to conduct trainings through supplier conference will establish more diverse ways on sharing and communication, actively promote Taishin's advocacy on human rights issues and expect to drive suppliers to work with us for better improvement.

 

Supplier Human Rights Risk Assessment inclues Human Rights Policy, Management System and Practices, Workplace Diversity, Management Performance, Health and Safety and InformationProtection.

 

Taishin convened supplier conferences each year from 2019 to 2020 for supplier corporate social responsibility training and sharing information on market trends. We also use the opportunity to communicate related policies and the importance of occupational safety, human rights, environmental protection, and information security issues to Taishin. We hope that our suppliers can set short, medium, and long-term goals for continual improvement, and influence their business partners to jointly pursue corporate sustainability and fulfill their duty as corporate citizens.

Risk assessment results 2018 2019 2020
  • Number of suppliers
  • 215
  • 278
  • 298
  • High risk
  • 7.9%
  • 7.92%
  • 10.3%

Supplier human rights risk mitigation measures

Mitigation measures: Major suppliers Mitigation measures: Suppliers ranked level 2 and below
  • Higher than 80 points
  • Qualified supplier

  • Priority purchase

  • None
  • None
  • 60-80 points
  • High-risk suppliers:
    Purchases can be made

  • Adjustments must be made in accordance with the Company's requirements

  • Telephone communication
  • Rigorous oversight
  • Lower than 60 points
  • High-risk suppliers:

    No purchases will be made

  • First questionnaire response:

    One warning

    Not the first questionnaire response:
    No purchase will be made until the supplier's score in the following year increases to at least 60 points or until the supplier formulates its human rights policy again and submits it to the Company

  • First questionnaire response:

    Telephone communication

    Not the first questionnaire response:

    1. Site survey
    2. Mandatory participation in the training in the supplier conference of the current year
  • Rigorous oversight

Green Procurement

Taishin is an active supporter of green procurement, and has specified in its "Supplier Maintenance & Management Guidelines" to give priority to purchasing products that are certified for environment friendliness, water efficiency, energy efficiency and green construction materials, or products with features such as renewable material, recyclable, low-pollution etc. This is how Taishin has enforced its environment-friendly purchase into practice. By working with upstream and downstream partners, we aim to create a green supply chain.

 

Taishin received Performance Excellence Commendation from Taipei City Government Department of Environmental Protection in 5 consecutive years (2016-2020). Green purchases amounted to a total of NT$68,782,622 in 2020, with an increase of 37.44% compared to the base year (2019). A total of 28 items were listed for green purchase in 2020, including: environment-certified notebook PC, projector and toner, recyclable hand towels, energy efficiency-certified vehicles and lighting equipment (T5 and LED), water efficiency-certified toilet equipment, and green building-certified materials such as gypsum board and mineral fiber board.

Questionaire

Questionaire

You are invited to fill in the questionnaire to assist us realizing the CSR fulfillment.

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