Taishin FHC Corporate Social Responsibility Report 2019

88 Friendly Workplace Trend of Employee Engagement in Recent Years Actively promote work-life balance measures and create a friendly and inclusive working environment to optimize the employee experience. Understand the needs of employees, review their overall welfare, carefully design benefits items that are relevant to different employees at different stages in their lives, to strengthen the connection between our employees and our company. Monitor the connection between our future talent strategy and the actual work experience of our current staff, within the context of our overall business strategy. Develop value-based employment propositions to attract, retain, and motivate organizational talent. Object All employees of Taishin Topic 94 ParticipationRate (%) 83 Engagement Rate (%) Results 19 aspects from engagement to teamwork, performance management, customer focus, talent management, health and well-being, innovation and more. Action Plans Year 2015 2016 2017 2018 Target All employees Retail & Wealth Management Channel Division All employees Wholesale Banking Group Participation Rate (%) Engagement Rate (%) Engagement by gender(%) 85 94 94 94 82 81 84 82 Male Female Male Female Male Female Male Female Male Female 83 81 82 80 85 83 82 82 2019 All employees 94 83 85 82 Note 1: The overall engagement calculation logic for 2019 has slightly changed. After recalibrating the 2017 calculation logic, 2019 is better than the 2017 overall engagement score by 2 points. ● Compared with the results of the employee opinion survey of 2017, the overall acceptance of Taishin is a positive signal showing the deepening advantages of our corporate culture that understands customers and challenges convention. ● Our staff’s willingness to recommend Taishin to a new level, which is a significant 6% increase from the positive feedback in the 2017 employee opinion survey. ● Up to 80% of employees believe that Taishin is a diverse and integrating workplace. ● Taishin continues to strengthen its core value of innovation. When it comes to innovation, our staff’s recognition is significantly better than our peers in Taiwan's financial industry, with a positive feedback of 11%. 2019 Employee Opinion Survey Taishin continues to take in employees’ opinions through various mechanisms to understand their views and find ways toward improvement. The 2019 employee opinion survey found that our staff have developed greater appreciation of the concept of work-life balance. Thus we have actively focused on reviewing our current benefits and developing better measures and allocating resources to help create an environ- ment that is more conducive to work-life balance. Taishin also continues to focus on its various channels to listen to employees’ voices. Besides conducting focus group interviews to elicit employees’ views and feedback, we have also relied on unit supervisors to build positive and safe communication chan- nels. The outcomes of the survey have been shared with all units, that will each devise improvement actions specially suited for its situation. By continuously creating more openness, collaboration, abundant communication, and an efficient and agile develop - ment environment, improved employee feedback helps us to swiftly address concerns that are key to their engagement.