關於台新金控

Stakeholders Communication

  • Open communication is the only way to learn the true voices of its stakeholders. Based on past experiences and current year's operations, Taishin has identified 7 main stakeholder groups. Taishin has several teams exchanged opinions with stakeholders to ensure that stakeholders’ concerned issues are properly addressed and recognized throughout the financial group as the motivation for future improvements.

  • Stakeholder Main Communication Channel/Frequency Main Concerned Issues
    Customers Immediately: customer service hotline/email/fax, branch service opinion forms (Voice of Customer)
    Quarterly: branch service telephone surveys
    Annually: customer satisfaction and loyalty surveys
    Irregularly: email, message, App, website mobile bank, ATM, events and seminars
    Information Security
    Business Integrity
    Service Quality and Customer Satisfaction
    Employees Immediately: employee relation mailbox and phone, HR representatives
    Quarterly: Taishin Morning Meetings, labor-management meetings
    Semiyearly: re-training of new recruits
    Annually: employee opinion surveys for certain divisions
    Biennially: employee opinion surveys
    Business Integrity
    Information Security
    FinTech/ Innovation
    Shareholders/investors/
    rating agencies/analysts
    Immediately: IR email/hotline
    Monthly: Market Observation Post System
    Quarterly: investor seminars, roadshow/IR conference
    Annually: shareholders meeting
    Irregularly: website, physical mail and replies
    Business Integrity
    Corporate Governance
    Risk Management
    Competent authorities Irregularly: policy seminars and conferences, supervision and inspection exercises, phone, e-mail or physical mail and reply Business Integrity
    Corporate Governance
    Legal Compliance
    Suppliers Immediately(contract renewed or newly): supplier commitment statement
    Annually: human rights risk questionnaire and education, supplier self-assessment questionnaire
    Irregularly: business seminars, price negotiation meetings
    Information Security
    Business Integrity
    Risk Management
    Community Twice a week: Friday Noon Concerts
    Monthly: e-newsletter fo Taishin Charity Foundation
    Annually:Christmas / Lunar new year festivals, Taishin Art Award, Power of Love campaign
    Irregularly: community investment seminars, financial education camps, Taishin volunteer events, activities related to charity/ arts/ sports/ academic etc.
    Social Involvement
    Service Quality and Customer Satisfaction
    Business Integrity
    Media Irregularly: Press conference or seminar, spokesperson policy, media gathering Corporate Governance
    Business Integrity
    Risk Management

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